Amazon is less than 30 years old but it has changed the nature of retail forever. The company is the fastest to reach $100 billion in sales revenue. Analysts say that by 2027 the company could reach yearly revenue of $1 trillion.
How it achieved those milestones is because of its supply chain management. Using a sophisticated network of warehouses and transportation, data analytics, and multi-tier inventory technology, Amazon was able to establish itself as a reliable clearinghouse for any product or service now imaginable. Through Amazon Prime and its game-changing two-day delivery promise, speed became its brand. In the process, the company disrupted the traditional supply chain model, elements of which other companies can adopt to achieve success. Here’s how to do it.
Outsource inventory management and insourcing logistics.
Amazon depends on third-party sellers for niche inventory that is not stored in regular Amazon warehouses. However, despite using some third-party products, Amazon still insources its logistics. All products rely on in-house delivery platforms to achieve all of its delivery promises, therefore speeding up a process that could be slowed if it allowed third parties to handle shipping and delivery on their own.
Give customers a range of delivery options.
Amazon Prime offers a wide range of delivery options, from same-day to three to five days. By sharpening its focus on giving customers the delivery they want and then following through on that promise, the company has been able to brand itself as the only reliable choice in the world of e commerce.
Establish a mix of warehouses.
Amazon has established a network of more than 70 fulfillment centers across the U.S. that are staffed with 90,000 employees. Their model has moved these warehouses closer to urban centers, not remote in some cornfield. This means that its inventory is already close by, even before orders take place. Secondly, the company categorizes its storage spaces differently. Its prime storage houses books and magazines; its pallet prime storages full case products with high demand. Another stores high demand products. The reverse storage has irregularly shaped and low demand products. Finally, its random storage area has small items.
Amazon was one of the first to integrate automated solutions to its warehouses, even acquiring companies to do so. In 2015, three years after it started, the company was using 15,000 robots; today that number is up to 45,000 robots. The Amazon robots pick and pack without human assistance, which increases speeds.
Fulfill orders immediately.
Speed means not waiting until the end of the day or a specified time to fulfill orders. It means processing orders instantaneously. Amazon has done away with cut-off times or lining up packages for late afternoon pick-up. Instead it has created a steady routine of processing and pick-ups to ensure no time is wasted at the customer’s expense.
Those are just a few ways Amazon has created a revolution in rethinking the supply chain. With the development of autonomous vehicles, warehouse drones, and other emerging technology, the company is poised for future innovation. Most companies may not have the scope or budget to match what they are doing, but they can incorporate elements to improve their processes. Customers will respond positively to these changes because, through Amazon, they desire this level of insight and immediate gratification. In fact, they demand it!